We have secured our website as well as possible to prevent abuse, so your visits to our website are safe. All employees with access to your data are under an obligation to keep this data confidential.
Cookies for convenient website visits
Sometimes permission is needed for a cookie, but often it is not
Normally, we are only allowed to place cookies if you have given your permission. We ask for this permission on the website. You can also withdraw your permission. In that case, we will no longer use or place cookies. You can always remove cookies yourself via the browser of your computer, tablet or smartphone.
Not all cookies require permission. You do not have to give permission for cookies that are necessary to communicate with you via the internet or to deliver a service or product. These may be cookies used to identify you on your next visit to the website. You then only have to provide your data or indicate your preferences for certain services or settings once. By doing so, we continually improve the ease of use of our website.
In the table below you can read more about the cookies we place and how we use these cookies.
If you are a customer of ours, we can use your profile when we inform you by post, phone, text message or email about our products and services. For instance, if you have shown an interest on the website or in your own online account in a savings account or insurance product, we can then contact you via email or post with offers. Your profile can also be used by our employees, e.g. our Customer Service Team, so that they can help you more effectively. Your profile also gives us the opportunity to keep you more up-to-date on the products and services that might interest you.
Recording of phone calls and logging of other communications
Some of our services are provided by phone. In certain situations, we may record phone calls, e.g. to verify and investigate instructions and transactions, to prevent and combat fraud, and to train our staff. Where possible, you have the right to hear the recorded conversation or receive a written transcript of the call.
If you have ordered a product or service from us online, we will store the details of your application. We may also decide to store your click behaviour before and after you complete the application for purposes of fraud prevention. This allows us to see whether an application form has been completed truthfully, for example. For instance, if an insurance product that was initially rejected is later accepted by us after certain answers in the order form have been changed.
Central Information System (CIS) database
Access to your personal data
You can ask us to tell you what personal information of yours we process. This right has been enshrined in the Dutch Personal Data Protection Act. We will send you a list of your personal data within four weeks. We may charge a fee for this.
1800 BH Alkmaar