Cookie Statement

We have secured our website as well as possible to prevent abuse, so your visits to our website are safe. All employees with access to your data are under an obligation to keep this data confidential.

Cookies for convenient website visits

We want your visit to our website to be as pleasant and convenient as possible. We often need to use cookies to achieve this. Cookies are small text files which are automatically stored on your computer, tablet or smartphone when you visit our website. Cookies do not always allow us to identify you individually. If you do not create an account and do not enter any other personal data on the website, the website only knows that someone with a certain cookie has returned.

Sometimes permission is needed for a cookie, but often it is not

Normally, we are only allowed to place cookies if you have given your permission. We ask for this permission on the website. You can also withdraw your permission. In that case, we will no longer use or place cookies. You can always remove cookies yourself via the browser of your computer, tablet or smartphone.

Not all cookies require permission. You do not have to give permission for cookies that are necessary to communicate with you via the internet or to deliver a service or product. These may be cookies used to identify you on your next visit to the website. You then only have to provide your data or indicate your preferences for certain services or settings once. By doing so, we continually improve the ease of use of our website.

For what other purposes do we use cookies?

In the table below you can read more about the cookies we place and how we use these cookies.

Customer profile

If you are a customer of ours, we can use your profile when we inform you by post, phone, text message or email about our products and services. For instance, if you have shown an interest on the website or in your own online account in a savings account or insurance product, we can then contact you via email or post with offers. Your profile can also be used by our employees, e.g. our Customer Service Team, so that they can help you more effectively. Your profile also gives us the opportunity to keep you more up-to-date on the products and services that might interest you.

If you do not want your profile to be used to inform you about our products and services by post, phone, text message or email, you can let us know at any time. Our contact details can be found at the end of this Cookie Policy.

External links

Our website contains links to third-party websites. This Cookie Policy does not apply to these websites. We try to make sure external links are up-to-date and refer you to the right websites. However, we are not responsible for the content of these websites or the way these websites treat your personal data. We advise you to always read up on how other websites treat your personal data.

Recording of phone calls and logging of other communications

Some of our services are provided by phone. In certain situations, we may record phone calls, e.g. to verify and investigate instructions and transactions, to prevent and combat fraud, and to train our staff. Where possible, you have the right to hear the recorded conversation or receive a written transcript of the call.

If you have ordered a product or service from us online, we will store the details of your application. We may also decide to store your click behaviour before and after you complete the application for purposes of fraud prevention. This allows us to see whether an application form has been completed truthfully, for example. For instance, if an insurance product that was initially rejected is later accepted by us after certain answers in the order form have been changed.

Central Information System (CIS) database

Insurance companies operating in the Netherlands log insurance data in the Central Information System. This database is managed by the CIS foundation, which is located at Bordewijklaan 2, 2591 XR The Hague. The insurance companies of VIVAT can view your data and enter it into the Central Information System. This is done to ensure responsible underwriting, risk and fraud policies. Please visit for more information and the CIS privacy policy.

Access to your personal data

You can ask us to tell you what personal information of yours we process. This right has been enshrined in the Dutch Personal Data Protection Act. We will send you a list of your personal data within four weeks. We may charge a fee for this.

You can ask us to amend any incorrect data or to add further information. If you believe that your personal data should be erased, e.g. because processing it constitutes a breach of the Personal Data Protection Act, you should let us know. Our contact details can be found at the end of this Cookie Policy.

Changes to the Cookie Policy

We may make changes to this Cookie Policy, for example when the law or our policy changes. That is why we recommend that you consult the Cookie Policy regularly by visiting our website.

Please contact us if you have any questions about this Cookie Policy.

Corporate communications
Postbus 274
1800 BH Alkmaar