We have secured our website as well as possible to prevent abuse, so your visits to our website are safe. All employees with access to your data are under an obligation to keep this data confidential.
Cookies for convenient website visits
Sometimes permission is needed for a cookie, but often it is not
Normally, we are only allowed to place cookies if you have given your permission. We ask for this permission on the website. You can also withdraw your permission. In that case, we will no longer use or place cookies. You can always remove cookies yourself via the browser of your computer, tablet or smartphone.
Not all cookies require permission. You do not have to give permission for cookies that are necessary to communicate with you via the internet or to deliver a service or product. These may be cookies used to identify you on your next visit to the website. You then only have to provide your data or indicate your preferences for certain services or settings once. By doing so, we continually improve the ease of use of our website.
We use tracking cookies to personalise the content of the website and to put together your profile. You then get to see a website that we have customised according to your interests. For instance, if you have seen our web pages about savings products, mortgages or non-life insurance products, you may be shown special offers for these products.
Tracking cookies allow us to monitor which pages of the website you visit and which search terms you use. We combine this with other data, such as the referring website, day and time of your visit, the search engine you use and certain other technical data, such as your browser settings and your operating system. We store this data in a profile that we can update each time you visit our website. If you are already a customer, we can add customer information that we already know to your profile. We do not share profiles with businesses that are not part of VIVAT.
We can only place tracking cookies on your computer, tablet or smartphone with your permission. Not all our websites use tracking cookies. If you do not accept tracking cookies, you will not receive any offers or information that may be of interest to you. You can, of course, continue to use our online services, such as online banking and your personal account, even if you do not want to accept tracking cookies.
How long are cookies valid for?
Many cookies are temporary cookies that are automatically deleted when you close your browser. The length of time that other cookies stay on your computer varies from one cookie to the next. For more information, please visit the website.
Your own account
A number of businesses of VIVAT give you the option to create your own secure account where you can make payments or view your insurance products, for example.
Once you have logged into your account, you can see messages about products and services. These messages are tailored to you. They have been selected based on your profile and the interests that you have expressed on the website. If you no longer wish to receive these messages, you can opt out in your account settings. You can also easily turn them back on again if you want to be sure you are not missing out on interesting news.
We may use the advertising technologies of external suppliers to gain an understanding of the effectiveness of online ads that we place on our own website and other websites. These suppliers include DoubleClick and Google. The cookies of our suppliers are referred to as third-party cookies. We also ask your permission for these cookies, as they allow us to track which website you came from to get to ours. This allows us to measure how effective our ads on other websites are. We also use these cookies to monitor which pages of the website you visit and which search terms you use. We save this data in your profile. If you later visit another website using the same advertising technology, the cookie on your computer is compared to the cookie data in our database. Based on your profile, we can then decide which ads to show you on the other website.
Using this advertising technology, data about your use of our websites is stored with the external supplier whose advertising technology services we use. The external suppliers cannot identify the person that this data came from.
Other use of the customer profile
If you are a customer of ours, we can use your profile when we inform you by post, phone, text message or email about our products and services. For instance, if you have shown an interest on the website or in your own online account in a savings account or insurance product, we can then contact you via email or post with offers. Your profile can also be used by our employees, e.g. our Customer Service Team, so that they can help you more effectively. Your profile also gives us the opportunity to keep you more up-to-date on the products and services that might interest you.
Recording of phone calls and logging of other communications
Some of our services are provided by phone. In certain situations, we may record phone calls, e.g. to verify and investigate instructions and transactions, to prevent and combat fraud, and to train our staff. Where possible, you have the right to hear the recorded conversation or receive a written transcript of the call.
If you have ordered a product or service from us online, we will store the details of your application. We may also decide to store your click behaviour before and after you complete the application for purposes of fraud prevention. This allows us to see whether an application form has been completed truthfully, for example. For instance, if an insurance product that was initially rejected is later accepted by us after certain answers in the order form have been changed.
Central Information System (CIS) database
Access to your personal data
You can ask us to tell you what personal information of yours we process. This right has been enshrined in the Dutch Personal Data Protection Act. We will send you a list of your personal data within four weeks. We may charge a fee for this.
1800 BH Alkmaar